:root{--bg:#0a0e18;--card-bg:#141b2c;--text:#e9ebf0;--muted:#98a2b3;--border:#232c42;--primary:#2f9159;--primary-dark:#14213d;--primary-soft:#2f915929;--error:#e5675c;--success:#4caf6e;--warning:#e0ab3d;--chart-critical:#d03b3b;--chart-warning:#fab219;--chart-good:#0ca30c;--surface-2:#20252f;--surface-neutral:#262c38;--surface-danger:#3a2224;--surface-warning:#3a2f1c;--surface-success:#1f3327;--surface-highlight:#3a3320;--border-highlight:#6b5a1f;--login-glow:#14213d;--radius:10px;--radius-sm:7px;--shadow-sm:0 1px 2px #141e320f;--shadow-md:0 8px 24px #141e3214;font:15px/1.55 Inter,system-ui,Segoe UI,Roboto,sans-serif}:root[data-theme=light]{--bg:#fcfbf8;--card-bg:#fff;--text:#181c24;--muted:#4b5670;--border:#e1e4ea;--surface-2:#eef1f5;--surface-neutral:#e7eaf0;--surface-danger:#fbe7e5;--surface-warning:#fcefda;--surface-success:#e5f3ea;--surface-highlight:#fcf3d9;--border-highlight:#e4cf83;--login-glow:#14213d1f;--shadow-sm:0 1px 2px #141e3214;--shadow-md:0 8px 24px #141e321a}*{box-sizing:border-box}body{background:var(--bg);color:var(--text);margin:0}h1{letter-spacing:-.01em;margin:0;font-size:1.5rem;font-weight:700}h2{color:var(--text);margin:0 0 12px;font-size:1.1rem}button{cursor:pointer;border-radius:var(--radius-sm);background:var(--primary);color:#fff;box-shadow:var(--shadow-sm);border:none;padding:9px 18px;font-size:.95rem;font-weight:600;transition:filter .15s,transform 50ms,box-shadow .15s}button:hover{filter:brightness(1.08);box-shadow:var(--shadow-md)}button:active{transform:translateY(1px)}button:disabled{opacity:.55;cursor:not-allowed;box-shadow:none}input,select,textarea{border:1px solid var(--border);border-radius:var(--radius-sm);background:var(--card-bg);color:var(--text);padding:7px 11px;font-family:inherit;font-size:.95rem;transition:border-color .15s,box-shadow .15s}input:hover,select:hover,textarea:hover{border-color:#3a4150}input:focus,select:focus,textarea:focus{border-color:var(--primary);box-shadow:0 0 0 3px var(--primary-soft);outline:none}label{color:var(--muted);flex-direction:column;gap:4px;margin-bottom:10px;font-size:.85rem;font-weight:500;display:flex}.checkbox-label{flex-direction:row;align-items:center;gap:8px}.error-text{color:var(--error);font-size:.9rem}.login-page{background:radial-gradient(circle at 50% 0%, var(--login-glow) 0%, var(--bg) 60%);justify-content:center;align-items:center;min-height:100vh;display:flex}.login-card{background:var(--card-bg);border:1px solid var(--border);border-radius:var(--radius);width:340px;box-shadow:var(--shadow-md);padding:36px;position:relative;overflow:hidden}.login-card:before{content:"";background:linear-gradient(90deg, var(--primary), #5b9bd9);height:4px;position:absolute;top:0;left:0;right:0}.login-card h1{color:var(--text);margin-bottom:4px}.login-subtitle{color:var(--muted);margin-bottom:22px;font-size:.85rem}.login-card button{width:100%;margin-top:10px;padding:10px 18px}.loading-screen{min-height:100vh;color:var(--muted);justify-content:center;align-items:center;display:flex}.app-shell{min-height:100vh;display:flex}.sidebar{background:var(--primary-dark);width:232px;color:var(--sidebar-fg,#fff);border-right:1px solid #00000059;flex-direction:column;padding:22px 14px;display:flex;box-shadow:2px 0 12px #00000040}.tenant-brand{align-items:center;gap:10px;margin-bottom:24px;padding:0 6px;display:flex}.sidebar h2{color:var(--sidebar-fg,#fff);margin:0;font-size:1.1rem}.tenant-logo{object-fit:contain;filter:drop-shadow(0 1px 3px #14213d40);flex:none;max-width:32px;max-height:32px}.sidebar nav{flex-direction:column;flex:1;gap:2px;display:flex;overflow-y:auto}.sidebar nav a{color:color-mix(in srgb, var(--sidebar-fg,#fff) 82%, transparent);border-radius:var(--radius-sm);border-left:2px solid #0000;align-items:center;gap:10px;padding:8px 10px;font-size:.89rem;text-decoration:none;transition:background .12s,color .12s,box-shadow .12s,transform .12s;display:flex}.sidebar nav a .nav-icon{opacity:.85;flex-shrink:0}.sidebar nav a:hover{background:color-mix(in srgb, var(--sidebar-fg,#fff) 8%, transparent);color:var(--sidebar-fg,#fff);box-shadow:inset 0 0 0 1px var(--nav-accent,transparent);transform:translate(2px)}.sidebar nav a.active{background:var(--nav-accent,color-mix(in srgb, var(--sidebar-fg,#fff) 16%, transparent));color:var(--sidebar-fg,#fff);border-left-color:var(--sidebar-fg,#fff);box-shadow:0 2px 10px -2px var(--nav-accent,transparent);font-weight:600}.sidebar nav a.active .nav-icon{opacity:1}.nav-section-label{text-transform:uppercase;letter-spacing:.06em;color:color-mix(in srgb, var(--sidebar-fg,#fff) 48%, transparent);margin:14px 10px 4px;font-size:.68rem;font-weight:600;display:block}.nav-section-label[title]{cursor:help;border-bottom:1px dotted;width:fit-content}.nav-section-label:first-child{margin-top:0}.user-box{border-top:1px solid color-mix(in srgb, var(--sidebar-fg,#fff) 15%, transparent);color:var(--sidebar-fg,#fff);flex-direction:column;gap:10px;margin-top:12px;padding-top:16px;font-size:.85rem;display:flex}.user-identity{align-items:center;gap:10px;display:flex}.user-avatar{background:color-mix(in srgb, var(--sidebar-fg,#fff) 18%, transparent);width:30px;height:30px;color:var(--sidebar-fg,#fff);border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;font-size:.85rem;font-weight:700;display:flex}.user-role{opacity:.7;text-transform:capitalize;font-size:.75rem;display:block}.logout-button{background:color-mix(in srgb, var(--sidebar-fg,#fff) 10%, transparent);color:var(--sidebar-fg,#fff);box-shadow:none}.user-box-actions{gap:8px;display:flex}.user-box-actions .logout-button{flex:1}.theme-toggle{background:color-mix(in srgb, var(--sidebar-fg,#fff) 10%, transparent);width:36px;color:var(--sidebar-fg,#fff);box-shadow:none;flex:none;justify-content:center;align-items:center;padding:9px;display:flex}.content{flex:1;padding:24px 32px;overflow-x:auto}.page-header{justify-content:space-between;align-items:center;margin-bottom:16px;display:flex}.inline-form{background:var(--card-bg);border:1px solid var(--border);border-radius:var(--radius);max-width:480px;box-shadow:var(--shadow-sm);margin-bottom:20px;padding:18px}.filter-row{max-width:200px;margin-bottom:12px}.data-table{border-collapse:collapse;background:var(--card-bg);border:1px solid var(--border);border-radius:var(--radius);width:100%;box-shadow:var(--shadow-sm);overflow:hidden}.data-table th,.data-table td{text-align:left;border-bottom:1px solid var(--border);padding:11px 14px;font-size:.9rem}.data-table th{background:var(--surface-2);color:var(--muted);text-transform:uppercase;letter-spacing:.03em;font-size:.78rem;font-weight:600}.data-table tbody tr:hover{background:var(--primary-soft)}.data-table tbody tr:last-child td{border-bottom:none}.data-table a{color:var(--primary);font-weight:600;text-decoration:none}.data-table a:hover{text-decoration:underline}.status-badge{background:var(--surface-neutral);color:var(--muted);border-radius:12px;padding:3px 10px;font-size:.78rem;font-weight:600;display:inline-block}.status-aberto{background:var(--surface-danger);color:var(--error)}.status-em_andamento{background:var(--surface-warning);color:var(--warning)}.status-resolvido,.status-fechado{background:var(--surface-success);color:var(--success)}.sla-overdue{color:var(--error);font-weight:600}.sla-due-soon{color:var(--warning);font-weight:600}.sla-ok,.sla-none{color:var(--muted)}.ticket-meta{background:var(--card-bg);border:1px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow-sm);flex-direction:column;gap:6px;max-width:600px;margin-bottom:20px;padding:16px;display:flex}.ticket-section{margin-bottom:32px}.comment-list{flex-direction:column;gap:10px;max-width:600px;margin:0 0 16px;padding:0;list-style:none;display:flex}.comment-list li{background:var(--card-bg);border:1px solid var(--border);border-radius:var(--radius-sm);box-shadow:var(--shadow-sm);padding:10px 12px}.comment-list li.comment-internal{background:var(--surface-highlight);border-color:var(--border-highlight)}.comment-header{color:var(--muted);align-items:center;gap:8px;margin-bottom:4px;font-size:.8rem;display:flex}.badge-internal{color:#5c4a00;background:#f0d97a;border-radius:8px;padding:1px 6px;font-size:.7rem}.simple-list{margin:0 0 16px;padding-left:20px;list-style:outside}.stat-grid{grid-template-columns:repeat(auto-fill,minmax(200px,1fr));gap:16px;max-width:1100px;display:grid}.stat-tile{background:var(--card-bg);border:1px solid var(--border);border-left:3px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow-sm);color:inherit;flex-direction:column;gap:10px;padding:18px 20px;text-decoration:none;transition:box-shadow .15s,transform .1s;display:flex}.stat-tile:hover{box-shadow:var(--shadow-md);transform:translateY(-1px)}.stat-tile-icon{background:var(--primary-soft);width:34px;height:34px;color:var(--primary);border-radius:8px;justify-content:center;align-items:center;display:flex}.stat-tile-warning .stat-tile-icon{background:var(--surface-warning);color:var(--warning)}.stat-tile-warning{border-left-color:var(--warning)}.stat-tile-critical .stat-tile-icon{background:var(--surface-danger);color:var(--error)}.stat-tile-critical{border-left-color:var(--error)}.stat-tile-value{color:var(--text);letter-spacing:-.01em;font-size:1.9rem;font-weight:700}.stat-tile-label{color:var(--muted);font-size:.85rem;font-weight:500}.module-charts{grid-template-columns:repeat(auto-fill,minmax(320px,1fr));gap:16px;max-width:1100px;margin-top:24px;display:grid}.chart-card{background:var(--card-bg);border:1px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow-sm);padding:18px 20px}.chart-card h3{color:var(--text);margin:0 0 14px;font-size:.95rem}.chart-card-empty{color:var(--muted);font-size:.85rem}.bar-list{flex-direction:column;gap:10px;display:flex}.bar-row{grid-template-columns:108px 1fr 28px;align-items:center;gap:10px;display:grid}.bar-row-label{color:var(--muted);white-space:nowrap;text-overflow:ellipsis;font-size:.82rem;overflow:hidden}.bar-row-track{background:var(--bg);border-radius:4px;height:10px;overflow:hidden}.bar-row-fill{border-radius:4px;min-width:3px;height:100%;transition:width .3s;display:block}.bar-row-value{color:var(--text);text-align:right;font-size:.82rem;font-weight:600}.trend-tooltip{color:#fff;border-radius:var(--radius-sm);white-space:nowrap;pointer-events:none;box-shadow:var(--shadow-md);z-index:1;background:#05070b;padding:6px 10px;font-size:.78rem;position:absolute;top:8px;transform:translate(-50%)}.trend-tooltip strong{font-size:.9rem}.trend-tooltip-date{color:#cfd4dc;margin-top:2px;font-size:.72rem;display:block}.chip-row{flex-wrap:wrap;gap:8px;margin-bottom:16px;display:flex}.chip{border:1px solid var(--border);background:var(--card-bg);color:var(--muted);cursor:pointer;border-radius:999px;padding:6px 14px;font-size:.82rem;font-weight:600;transition:background .12s,color .12s,border-color .12s}.chip:hover{border-color:var(--primary);color:var(--text)}.chip-active{background:var(--primary);border-color:var(--primary);color:#fff}